30-Day Satisfaction Guarantee
We stand by our products! If you’re unsatisfied, you may return or exchange items within 30 days of delivery.
Conditions for Returns/Exchanges
- Items must be unworn, unwashed, and in original packaging with tags attached.
- Proof of purchase (order number or receipt) is required.
- Final sale items (e.g., clearance) are non-returnable.
How to Initiate a Return
- Email colouryoyo@gmail.com with your order number and reason for return.
- We’ll send a prepaid return label (for exchanges or defective items) or provide return instructions.
- Ship the item back within 7 days of approval.
Refund Process
- Refunds are processed within 3-5 business days after we receive your return.
- Original shipping fees are non-refundable; refunds apply to merchandise value only.
- Exchanges are subject to product availability.
Damaged/Defective Items
Contact us within 7 days of delivery for a free replacement or refund. Photos of the issue may be required.
Sustainability Commitment
- Returned items in unsellable condition are donated or recycled responsibly.
- For faster processing, reuse the original packaging or eco-friendly materials.
Questions?
Reach us at colouryoyo@gmail.com — we aim to respond within 24 hours.
Key Features
- Balances customer flexibility with clear guidelines to minimize abuse.
- Encourages exchanges over refunds (to retain sales).
- Aligns with your eco-friendly ethos by emphasizing recycling/donation.
- Silent on origin; focuses on seamless customer experience.
Let me know if you’d like adjustments! 😊